Apixio, a healthcare technology company needed a desktop application that could assist in the management of medical coders using mobile and web-based applications. Research was conducted with medical coders to identify pain points and recommendations to inform the design of the application.
The challenge was to design an application that would address the pain points faced by medical coders, including difficulty in keeping track of tasks and deadlines, lack of transparency regarding project progress, and inadequate communication with team members. The application also needed to be connected to a web-based application to provide managers with real-time progress updates, revenue tracking, and future project timelines.
The desktop application included features such as task management, project progress tracking, communication tools, and reporting. The mobile application allowed coders to access their tasks and deadlines on-the-go, and the web-based application provided managers with real-time progress updates, revenue tracking, and future project timelines.